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Short description: Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided. Power Rank:
Program: Request Tracker 3.1 Version: 3.1 Size: 4.70 MB License: Shareware Operating Systems: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterpris Price: $149 Last update: 2005-02-17 Publisher: CyberNiche Software Languages: Status: Major Update Category: Helpdesk & Remote PC System Requirements: Windows 95 or higher, 10 Mb disk space What's new: There is now an inactive field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search. Screenshots The purpose of the screenshots here is to give you a general idea of how the product looks. Recentsoft.com is not responsible for the content of these sceenshots. [ Suggest to a friend ] [ Add to my favorites ] [ Add to my bookmarks ] [ Add to my version alerts ] [ Add to my price alerts ] [ Report broken link ] [ Report problem ] Version history: Request Tracker Reviews: Be the first user to review this product! Review Request Tracker Your Name: Rating: < Select > Awful Bad Usable Good Excellent Comment:

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